Strategic AI-Driven Customer Success Manager

Salesforce; Indianapolis (IN); Híbrido; USD 123 000 - 186 000; Tempo integral

Resumo da oferta

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers with Signature Success Plan achieve ROI on our platform. This Individual Contributor role acts as a trusted advisor, coordinating deliverables and aligning technical and business goals with customer priorities.

Based in the United States, with an office-flexible arrangement requiring in-office presence at least three days per week, you will drive adoption of Salesforce Service Cloud features, manage executive

Qualificações

• 5+ years of experience in Customer Success or SaaS platforms.
• Strong consultative skills and ability to influence C-level discussions.
• Excellent communication and ability to translate technical concepts to business terms.
• Office-flexible role with in-office presence required at least 3 days/week.
• Experience with Salesforce Service Cloud and related features (Omni-Channel, Service Cloud Voice).

Responsabilidades

• Own accountability for delivering Signature deliverables and renewal/expansion.
• Coordinate all Signature deliverables across the lifecycle.
• Align business value with customer priorities and roadmap.
• Drive adoption of Sales and Service Cloud features with teams.
• Monitor usage metrics and provide quarterly reviews.
• Serve as trusted advisor to executive stakeholders.

Conhecimentos

Customer Success

SaaS platforms

Executive communication

Stakeholder management

Ferramentas

Salesforce Service Cloud

Descrição da oferta de emprego

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers with Signature Success Plan achieve ROI on our platform. This Individual Contributor role acts as a trusted advisor, coordinating deliverables and aligning technical and business goals with customer priorities.

Based in the United States, with an office-flexible arrangement requiring in-office presence at least three days per week, you will drive adoption of Salesforce Service Cloud features, manage executive