AI-Driven Customer Success Manager

salesforce.com, inc.; Maryland; Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

In-office 3 days/wk

Job summary

Salesforce is seeking a seasoned Customer Success Manager to ensure high-value customers with Signature Success Plan achieve measurable ROI from our platform. You will act as the trusted advisor, coordinating deliverables, aligning business and technical goals, and driving renewal and expansion with executive stakeholders.

This Individual Contributor role emphasizes strategic advisory, adoption of Service Cloud features, and proactive health monitoring, with an office-flexible in-office

Qualifications

• 5+ years of Customer Success or SaaS experience.
• Strong consulting and C-level influencing skills.
• Excellent communication with diverse audiences.
• Ability to translate technical concepts into business value.

Responsibilities

• Own delivery of Signature deliverables and renewals.
• Coordinate all deliverables across the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features.
• Build executive-level relationships within customer IT and business leadership.
• Provide strategic guidance aligning with customer priorities.

Skills

Customer Success

Consulting

Stakeholder Management

Communication

Problem Solving

Industry Knowledge SaaS

Tools

Salesforce Service Cloud

AI/Automation awareness

Job description

Salesforce is seeking a seasoned Customer Success Manager to ensure high-value customers with Signature Success Plan achieve measurable ROI from our platform. You will act as the trusted advisor, coordinating deliverables, aligning business and technical goals, and driving renewal and expansion with executive stakeholders.

This Individual Contributor role emphasizes strategic advisory, adoption of Service Cloud features, and proactive health monitoring, with an office-flexible in-office