Strategic AI-Driven Customer Success Manager

Salesforce; Atlanta (GA); Hybrid; USD 99,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

In-office 3 days/week

Benefits package

Job summary

Salesforce seeks a Customer Success Manager to ensure high-value customers achieve significant ROI with the Signature platform. You will act as a trusted advisor, aligning customer priorities with strategic projects and coordinating deliverables to maximize value.

The role emphasizes executive-level relationship management, cross-functional collaboration, and ongoing risk monitoring to secure renewals and expansion.

Qualifications

• 3-4 years of relevant industry expertise in Customer Success or SaaS platform use.
• Strong consulting skills with ability to drive business value and influence discussions with executives.
• Excellent communication to translate technical concepts into business terms.
• Active pursuit of learning and mentorship to accelerate growth.

Responsibilities

• Serve as single point of accountability for delivery of all Signature deliverables and renewals.
• Coordinate all customer-delivered experiences throughout the Signature lifecycle.
• Align Business Value and Technical Goals with the Signature offer.
• Build executive relationships with customer IT and business leadership.
• Identify and address both technical and business concerns guiding success plans.

Skills

Consulting skills

C-level communication

Relationship management

Cross-functional collaboration

Job description

Salesforce seeks a Customer Success Manager to ensure high-value customers achieve significant ROI with the Signature platform. You will act as a trusted advisor, aligning customer priorities with strategic projects and coordinating deliverables to maximize value.

The role emphasizes executive-level relationship management, cross-functional collaboration, and ongoing risk monitoring to secure renewals and expansion.