Strategic Customer Success Leader - Remote

Sprinklr

United States

Remote

USD 100,000 - 166,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401(k) plan

Paid time off

Health benefits

Equity plan

Discretionary bonus

Job summary

Sprinklr is seeking a senior Customer Success Manager to lead and manage strategic relationships with large enterprise clients. You will develop governance, champion adoption, and drive outcomes by aligning Sprinklr solutions with client business goals.

Responsibilities include cross-functional collaboration with Sales, Solutions, and Product, tracking health metrics, and guiding customers through innovation using Sprinklr products.

Qualifications

Minimum 8–10 years of experience in Customer Success, Technical Account management, or related fields.
Experience delivering large-scale programs for Fortune 100 enterprise clients.
Ability to analyze usage data, KPIs and health indicators to drive recommendations and solutions.
Familiarity with marketing automation or contact center technologies and AI solutions.

Responsibilities

Own customer relationship accountability with proactive communication and program management.
Build relationships with key stakeholders and drive value realization for the customer.
Oversee customer adoption and ensure successful outcomes across lifecycle stages.
Communicate Sprinklr product roadmap and new releases to stakeholders.

Skills

Customer success

Program management

Executive communication

Data analysis

Fortune 100

Education

Bachelor’s degree

PMP certification

Tools

CRM platforms

Project management software

Job description

Responsibilities include cross-functional collaboration with Sales, Solutions, and Product, tracking health metrics, and guiding customers through innovation using Sprinklr products.

Get your free, confidential resume review.

or drag and drop your file here.