Senior Remote Customer Success Manager (Enterprise)
Sprinklr
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Job summary
Sprinklr is seeking an experienced Customer Success Manager to align Sprinklr solutions with customers’ biggest challenges and drive outcomes across portfolios. The CSM will program manage and prioritize initiatives, understand customers’ business, processes and tech stacks, and prescribe Sprinklr products to solve high-level business needs.
The role emphasizes consultative strategy, cross-functional collaboration, and success metrics.
Qualifications
- 5+ years' experience in Customer Success, Technical Account Management or Technology Solutions Development.
- Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
- Ability to analyze customer usage data, KPIs and health indicators to identify opportunities.
- Knowledge of marketing automation technologies, AI solutions, data management platforms.
- Strong program management experience overseeing large cross-functional teams.
- Excellent communication and presentation skills with ability to influence at all levels.
- Travel between 25-50%; local candidates preferred.
- PMP certification is a plus.
- Bachelor’s degree from an accredited college or university.
Responsibilities
- Own customer relationship accountability with proactive communication and program management.
- Cultivate relationships with key stakeholders across customer organizations.
- Build customer champions and advocates to articulate Sprinklr value.
- Oversee customer adoption journey and ensure resources are engaged.
- Communicate Sprinklr product roadmap and new releases to stakeholders.
- Track customer health data and use insights to drive actions and manage risk.
- Drive revenue growth by identifying upsell/cross-sell opportunities.
Skills
Education
Job description
Sprinklr is seeking an experienced Customer Success Manager to align Sprinklr solutions with customers’ biggest challenges and drive outcomes across portfolios. The CSM will program manage and prioritize initiatives, understand customers’ business, processes and tech stacks, and prescribe Sprinklr products to solve high-level business needs.
The role emphasizes consultative strategy, cross-functional collaboration, and success metrics.
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