Enterprise CSM Leader — Drive Adoption & ROI

Sprinklr Inc.

Oregon

Hybrid

USD 121,000 - 201,000

Full time

10 days ago

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Benefits offered by this job

401k plan

Paid time off

Health benefits

Mentoring program

Job summary

Sprinklr is seeking a Customer Success Manager to align Sprinklr solutions with customers’ biggest challenges across Fortune 100 enterprise clients. You will program manage, drive adoption, and partner with product and sales teams to maximize value and renewal.

The role requires 5+ years in Customer Success, strong analytical and communication skills, and travel 25–50% with a preference for US-based candidates. Base pay shown with total rewards and benefits.

Qualifications

5+ years' experience in Customer Success or related field.
Experience delivering large-scale programs across Fortune100 enterprise clients.
Ability to analyze customer data, KPIs and health indicators to identify improvements.
Knowledge of marketing automation, contact center tech, AI, data management.
Strong program management and cross-functional leadership.
Excellent communication and presentation skills at all levels.
Willingness to travel 25–50% and work with US clients.
Bachelor’s degree; visa sponsorship not available.

Responsibilities

Maintain customer relationship accountability with proactive communication.
Cultivate relationships with key stakeholders and establish relationships with Sprinklr executives.
Build customer champions to demonstrate Sprinklr value.
Oversee customer adoption journey, ensuring resources are engaged and success is achieved.
Track customer health data and drive data-driven actions.
Collaborate with Sales, Solutions Consultant and cross-functional teams on upsell opportunities.
Develop customer outcomes plan to deliver on KPI milestones.
Lead regular cadences to align on value realization and priorities.