Enterprise Customer Success Leader (Remote)

Sprinklr

Oregon

Hybrid

USD 121,000 - 201,000

Full time

9 days ago

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Benefits offered by this job

401(k) plan

Paid time off

Health benefits

Parental leave

Job summary

Sprinklr is hiring a Customer Success Manager to lead strategic programs across a portfolio of enterprise clients. You will drive customer adoption, manage success plans, and partner with Product and Sales teams to expand Sprinklr usage.

The role emphasizes cross-functional collaboration, proactive health monitoring, and value realization for Fortune 100 clients. Ideal candidates bring 5+ years in customer success or related fields, strong communication skills, and PMP or equivalent

Qualifications

5+ years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development.
Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
Ability to analyze customer usage data, KPIs and health indicators to identify opportunities.

Responsibilities

Customer relationship accountability and proactive communication as foundational.
Cultivate relationships with key stakeholders across customer organizations.
Build customer champions and advocates to communicate Sprinklr's value.
Oversee customer adoption journey and ensure successful outcomes.
Track customer health data and use insights to drive actions.
Drive customer self-service to reduce costs and increase usage.
Identify adoption blockers and prescribe training or optimized workflows.
Advocate for customer needs with Product and Partnerships teams to pursue enhancements.