Senior Enterprise Customer Success Leader

Sprinklr Germany GmbH; United States; Remote; USD 121,000 - 201,000; Full time

Benefits offered by this job

401k plan

Flexible paid time off

Health benefits

Job summary

Sprinklr Germany GmbH is seeking a Customer Success Manager to align Sprinklr solutions with enterprise clients, managing a portfolio with strong program leadership and a consultative approach. You will drive adoption, ensure value realization, and coordinate with product and partnerships teams to optimize outcomes.

The role requires 5+ years in customer success or related fields, excellent communication, and the ability to travel 25-50%. A PMP is a plus; a bachelor’s degree is required.

Qualifications

• 5+ years' experience in Customer Success, Technical Account Management or technology consulting.
• Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
• Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions.
• Demonstrated experience and/or knowledge of marketing automation technologies, or contact center technologies, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology.
• Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables.
• Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.
• Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Ability to travel between 25-50% of the time. Candidates local to clients strongly preferred.

Responsibilities

• Customer relationship accountability across stakeholder groups; cultivate relationships with key stakeholders and establish new relationships.
• Build customer champions and advocates to articulate and understand the value Sprinklr is driving to their business.
• Oversee customer adoption journey across the lifecycle to achieve successful outcomes.
• Ensure awareness of Sprinklr’s product, roadmap and new releases to relevant customer stakeholders.
• Co-develop customer outcomes plan to deliver on agreed KPI’s and success metrics.
• Meticulously track customer health data using CSP tools and drive data-driven recommendations.
• Advocate for the customer with Sprinklr’s Product Team and Partnerships Team; identify enhancements and opportunities.

Skills

Customer Success

Technical Account Management

Program Management

Cross-functional Collaboration

Executive Communication

Travel 25-50%

Education

Bachelor’s degree

PMP certification

Job description

Sprinklr Germany GmbH is seeking a Customer Success Manager to align Sprinklr solutions with enterprise clients, managing a portfolio with strong program leadership and a consultative approach. You will drive adoption, ensure value realization, and coordinate with product and partnerships teams to optimize outcomes.

The role requires 5+ years in customer success or related fields, excellent communication, and the ability to travel 25-50%. A PMP is a plus; a bachelor’s degree is required.