Senior Customer Success Manager - Remote, Enterprise Impact

Sprinklr; Washington; Hybrid; USD 121,000 - 201,000; Full time

Benefits offered by this job

Paid time off

Mentoring program

401k/benefits

Job summary

Sprinklr is seeking a Lead Customer Success Manager to oversee a portfolio of enterprise clients in a remote-capable U.S. role. You will drive adoption, align success metrics with client objectives, and manage cross-functional initiatives across Sales, Solutions Consulting, and Product.

You will analyze usage data, define outcomes plans, and coordinate executive-level communications to ensure value realization and ROI for Fortune 100 brands. Remote options available across multiple U.S.

Qualifications

• 5+ years of experience in Customer Success or related fields.
• Experience delivering large-scale transformational programs for Fortune 100 clients.
• Ability to analyze usage data, KPIs and health indicators to identify opportunities.

Responsibilities

• Own customer success across a portfolio of enterprise clients.
• Manage programs and drive adoption, value realization and ROI.
• Coordinate with Sales, Solutions Consultant and cross-functional teams to identify upsell opportunities.

Skills

Customer Success

Technical Account Management

Program Management

Cross-functional collaboration

Travel flexibility

Education

Bachelor’s degree

Tools

CSP tools

Job description

Sprinklr is seeking a Lead Customer Success Manager to oversee a portfolio of enterprise clients in a remote-capable U.S. role. You will drive adoption, align success metrics with client objectives, and manage cross-functional initiatives across Sales, Solutions Consulting, and Product.

You will analyze usage data, define outcomes plans, and coordinate executive-level communications to ensure value realization and ROI for Fortune 100 brands. Remote options available across multiple U.S.