Senior Customer Success Manager - Enterprise Impact

Sprinklr; New York (NY); On-site; USD 121,000 - 201,000; Full time

Benefits offered by this job

401k plan with 100% vested company_con

Flexible paid time off

Holidays

Caregiver and parental leaves

Life and disability insurance

Health benefits including medical, and

Job summary

Sprinklr is seeking an experienced Customer Success Manager to align Sprinklr solutions with customers' biggest challenges, drive program management, and enable enterprise-wide impact. You will develop and manage plans to empower customers to use Sprinklr effectively, prioritizing initiatives and ensuring adoption across diverse teams.

You will cultivate executive-level relationships, track health metrics, and collaborate with Sales and Product teams to grow value realization and revenue while

Qualifications

• 5+ years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development.
• Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
• Ability to analyze usage data, KPIs and health indicators to identify opportunities and translate into actionable recommendations.

Responsibilities

• Own customer relationship accountability with proactive communication and program management.
• Build customer champions and advocate value realization and ROI.
• Oversee customer adoption journey and ensure effective solutions are implemented at each lifecycle stage.
• Track customer health data using CSP tools to drive management activities and mitigate risk.
• Collaborate with Sales and cross-functional teams to identify upsell/cross-sell opportunities.
• Prepare and share regular cadence on value realization and business priorities.

Skills

Customer Success

Program management

Stakeholder management

Communication

Travel readiness

Cross-functional collaboration

Education

Bachelor's degree

Job description

Sprinklr is seeking an experienced Customer Success Manager to align Sprinklr solutions with customers' biggest challenges, drive program management, and enable enterprise-wide impact. You will develop and manage plans to empower customers to use Sprinklr effectively, prioritizing initiatives and ensuring adoption across diverse teams.

You will cultivate executive-level relationships, track health metrics, and collaborate with Sales and Product teams to grow value realization and revenue while