Enterprise CSM - West Region | Growth & Adoption

Sprinklr Inc.; Oregon (WI); Hybrid; USD 100,000 - 166,000; Full time

Benefits offered by this job

401k plan

Paid time off

Health benefits

Job summary

Sprinklr is seeking a Customer Success Manager to lead engagements with Fortune 100 enterprise clients, aligning Sprinklr solutions to business outcomes. You will manage relationships, drive adoption, and partner with sales, product, and solutions partners to deliver measurable ROI.

The role emphasizes program management, data-driven insights, and a consultative approach to expand Sprinklr usage across client organizations.

Qualifications

• 8-10 years in Customer Success, TAM or related fields.
• Experience delivering large-scale programs across enterprise clients.
• Ability to analyze usage data and KPIs for recommendations.

Responsibilities

• Own customer relationships and manage expectations with stakeholders.
• Coordinate cross-functional teams to drive adoption and value realization.
• Identify upsell opportunities and coordinate with Sales and Solutions.
• Advocate for customers with Product and Partnerships teams.

Skills

Customer Success

Account management

Program management

Relationship building

Strategic planning

Communication

Travel flexibility

Education

Bachelor’s degree

Tools

CRM systems

Data analytics tools

Job description

Sprinklr is seeking a Customer Success Manager to lead engagements with Fortune 100 enterprise clients, aligning Sprinklr solutions to business outcomes. You will manage relationships, drive adoption, and partner with sales, product, and solutions partners to deliver measurable ROI.

The role emphasizes program management, data-driven insights, and a consultative approach to expand Sprinklr usage across client organizations.