Strategic Client Success Leader

Quantum Health, Inc.; Chicago (IL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive base and incentive

Health, vision and dental coverage

401(k) with employer match

PTO and paid holidays

Tuition reimbursement

Diversity and inclusion culture

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to lead day-to-day client management, drive adoption, and identify opportunities for growth across assigned accounts. This role focuses on delivering measurable value and cultivating strong relationships with key stakeholders.

You will collaborate with Sales, Product, Marketing and Support to optimize the client journey, monitor health metrics, and reduce churn while expanding revenue opportunities. Travel may be required as needed.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5 - 7+ years' related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• A results-driven mindset, with a focus on client retention, growth, and overall satisfaction.
• Proficiency with CRM systems and client success platforms.
• Analytical thinking and problem-solving skills to proactively address client challenges.
• Travel required as needed – cyclical depending on client needs.

Responsibilities

• Client Value Realization: Understand client objectives and ensure value delivery.
• Client Relationship Management: Act as primary contact for key accounts and maintain relationships.
• Onboarding & Adoption: Lead onboarding and drive product adoption with tailored training.
• Client Growth & Upselling: Identify opportunities for account growth and upsell.
• Retention & Renewal Management: Manage renewals and minimize churn.
• Client Health Monitoring: Track health metrics to identify risks and opportunities.
• Strategic Account Planning: Develop success plans aligned with goals.
• Performance Metrics & Reporting: Monitor adoption, CSAT/NPS, and revenue growth.
• Issue Resolution: Address issues and coordinate with internal teams.
• Cross-functional Collaboration: Work with Sales, Product, Marketing, Support.
• Client Feedback & Product Improvement: Relay feedback for product/services enhancements.

Skills

Client relationship management

CRM platforms

Communication skills

Analytical thinking

Travel readiness

Education

Bachelor's degree in business or equivalent

Tools

CRM platforms

Job description

Quantum Health, Inc. is seeking a Client Success Executive to lead day-to-day client management, drive adoption, and identify opportunities for growth across assigned accounts. This role focuses on delivering measurable value and cultivating strong relationships with key stakeholders.

You will collaborate with Sales, Product, Marketing and Support to optimize the client journey, monitor health metrics, and reduce churn while expanding revenue opportunities. Travel may be required as needed.