Strategic Client Success Executive

Quantum Health, Inc.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, vision and dental

401(k) with employer match

Paid time off and holidays

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients realize value from our products, maintain strong relationships, and drive retention and growth.

You will manage day-to-day client engagement, lead onboarding, and collaborate with Sales, Product, Marketing and Support teams to optimize the client journey. The ideal candidate has 5–7+ years in client success or related field, strong communication skills, and experience with CRM systems.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5-7+ years' related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• A results-driven mindset, with a focus on client retention, growth, and overall satisfaction.
• Proficiency with CRM systems and client success platforms.
• Analytical thinking and problem-solving skills to proactively address client challenges.
• Travel required as needed – cyclical depending on client needs.
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

Responsibilities

• Understand clients' business objectives and ensure our products deliver measurable value.
• Serve as primary contact for key accounts and maintain strong client relationships.
• Lead onboarding and drive product adoption with tailored training and support.
• Identify opportunities for account growth, including upselling and cross-selling.
• Proactively manage renewals and minimize churn through ongoing engagement.
• Monitor client health and identify risks and opportunities for deeper engagement.
• Develop and execute strategic account plans to drive retention and growth.
• Monitor adoption, CSAT/NPS scores, and revenue growth; report progress to stakeholders.
• Coordinate with Sales, Product, Marketing and Support for seamless client experience.

Skills

Relationship-building

Communication

Travel

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients realize value from our products, maintain strong relationships, and drive retention and growth.

You will manage day-to-day client engagement, lead onboarding, and collaborate with Sales, Product, Marketing and Support teams to optimize the client journey. The ideal candidate has 5–7+ years in client success or related field, strong communication skills, and experience with CRM systems.