Strategic Client Success Executive: Growth & Retention

Quantum Health, Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Vision & dental

401(k) match

PTO

Tuition reimbursement

Leadership development

Casual workplace

Job summary

Quantum Health is seeking a Client Success Executive to ensure our enterprise clients realize maximum value from our health navigation platform. You’ll manage day-to-day relationships, align with client goals, and drive adoption and renewal.

You’ll collaborate with Sales, Product, Marketing, and Support to identify opportunities, monitor health metrics, and plan strategic account growth. Travel as needed and a strong focus on client outcomes will be essential.

Qualifications

• Bachelor's degree in business or equivalent.
• Minimum 5–7+ years in client success, account management, or related field.
• Proven track record driving client outcomes and revenue growth.
• Strong relationship-building and executive-level communication.
• Experience coordinating across multiple departments and complex accounts.

Responsibilities

• Act as primary contact for key accounts, ensuring value delivery and renewals.
• Collaborate with Sales, Product, Marketing and Support for a seamless client journey.
• Onboard clients and drive adoption through training and best practices.
• Identify opportunities for growth, including upselling and cross-selling.
• Monitor client health and risks, report metrics to clients and internal teams.
• Develop strategic account plans to foster long-term partnerships.

Skills

Client relationship management

Communication skills

CRM systems

Analytical thinking

Travel

Education

Bachelor's degree in business

Tools

CRM platforms

Job description

Quantum Health is seeking a Client Success Executive to ensure our enterprise clients realize maximum value from our health navigation platform. You’ll manage day-to-day relationships, align with client goals, and drive adoption and renewal.

You’ll collaborate with Sales, Product, Marketing, and Support to identify opportunities, monitor health metrics, and plan strategic account growth. Travel as needed and a strong focus on client outcomes will be essential.