Strategic Client Success Manager

Quantum Health, Inc.; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, vision & dental benefits

401(k) with employer match

PTO & holidays

Tuition reimbursement

Career development programs

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to manage day-to-day client interactions, ensure adoption of products, and drive growth within assigned accounts.

You will collaborate across Sales, Product, and Support to deliver measurable value and retain high-value clients. The ideal candidate has 5–7+ years of client success or related experience, strong relationship-building skills, and proficiency with CRM platforms.

Qualifications

• 5-7+ years in consulting, sales, or client success.
• Proven track record in driving client outcomes and revenue growth.
• Strong relationship-building and communication with executives.

Responsibilities

• Client Value Realization: understand business objectives and deliver measurable value.
• Client Relationship Management: main contact for key accounts with stakeholders.
• Onboarding & Adoption: lead onboarding and drive product adoption with training.
• Client Growth & Upselling: identify account growth and cross-sell opportunities.
• Retention & Renewal: manage renewals and minimize churn through ongoing engagement.
• Client Health Monitoring: track health and identify risks/opportunities.
• Strategic Account Planning: develop plans aligning with client goals.
• Performance Metrics & Reporting: monitor adoption, NPS/CSAT, revenue growth.
• Issue Resolution: act as advisor, coordinate across teams when needed.
• Cross-functional Collaboration: work with Sales, Product, Marketing, Support.
• Client Feedback & Product Improvement: relay insights to improve offerings.

Skills

Client relationship mgmt

Communication

CRM proficiency

Analytical thinking

Travel willingness

Education

Bachelor's degree in business or equivalent experience

Tools

CRM systems

Job description

Quantum Health, Inc. is seeking a Client Success Executive to manage day-to-day client interactions, ensure adoption of products, and drive growth within assigned accounts.

You will collaborate across Sales, Product, and Support to deliver measurable value and retain high-value clients. The ideal candidate has 5–7+ years of client success or related experience, strong relationship-building skills, and proficiency with CRM platforms.