Strategic Client Success Leader

Quantum Health, Inc.; Dublin (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Compensation

Coverage

Retirement

Balance

Development

Culture

Environment

Job summary

Quantum Health is seeking a Client Success Executive to maximize value from our services for a portfolio of strategic clients. You will own day-to-day client relationships, drive onboarding, adoption, and renewal activities, and collaborate with Sales, Product, Marketing and Support to ensure client success and growth.

The role requires 5–7+ years in client success or related fields, strong relationship-building skills, and the ability to coordinate across departments.

Qualifications

• Experience in client success, account management, or customer experience.
• Proven track record of driving client outcomes and revenue growth.

Responsibilities

• Understand clients' business objectives and ensure value delivery.
• Manage day-to-day communications with key accounts and stakeholders.
• Lead onboarding and drive product adoption with tailored training and support.
• Identify opportunities for account growth, upselling, and cross-selling.
• Proactively manage renewals and minimize churn by delivering ongoing value.
• Monitor client health using data to identify risks and opportunities.

Skills

Client relationship management

Communication

Account management

Sales

Analytical thinking

Travel

CRM proficiency

Education

Bachelor's degree in business or equivalent experience

Tools

CRM software

Job description

Quantum Health is seeking a Client Success Executive to maximize value from our services for a portfolio of strategic clients. You will own day-to-day client relationships, drive onboarding, adoption, and renewal activities, and collaborate with Sales, Product, Marketing and Support to ensure client success and growth.

The role requires 5–7+ years in client success or related fields, strong relationship-building skills, and the ability to coordinate across departments.