Strategic Client Success Leader

Quantum Health, Inc.; Greenville (SC); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision, dental insurance

401(k) with employer match

PTO & holidays

Tuition reimbursement

Career development

Job summary

Quantum Health, Inc. is seeking a Senior Client Success Executive to partner with top clients, guiding executive stakeholders toward deeper investment and measurable outcomes.

You will align client goals with our solutions and drive sustained growth through cross‑functional collaboration. You will lead onboarding, adoption, and value realization, while managing renewals and maximizing client satisfaction across healthcare navigation engagements.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship‑building and communication skills, capable of working with executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• Results‑driven mindset with focus on client retention, growth and satisfaction.
• Experience with Salesforce, CPQ and ServiceNow.
• Analytical thinking and problem‑solving to address client challenges.
• Proficiency with AI tools such as ChatGPT/CoPilot.

Responsibilities

• Understand client objectives and ensure value delivery aligned with goals.
• Manage day-to-day communications with key accounts and stakeholders.
• Lead onboarding and drive product adoption with training and best practices.
• Identify opportunities for account growth including upselling and cross-selling.
• Proactively manage renewals and minimize churn through engagement.
• Monitor engagement and outcomes to anticipate needs and risks.
• Develop and execute strategic success plans for client transformation.
• Track success metrics and translate insights into client narratives.

Skills

Client success

Account management

Relationship building

Salesforce

CPQ

ServiceNow

Data integrity

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

CPQ

ServiceNow

Job description

Quantum Health, Inc. is seeking a Senior Client Success Executive to partner with top clients, guiding executive stakeholders toward deeper investment and measurable outcomes.

You will align client goals with our solutions and drive sustained growth through cross‑functional collaboration. You will lead onboarding, adoption, and value realization, while managing renewals and maximizing client satisfaction across healthcare navigation engagements.