Strategic Client Success Leader

Quantum Health, Inc.; Louisville (KY); Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Vision coverage

Dental coverage

401(k) with employer match

PTO and holidays

Tuition reimbursement

Professional development

Resumo da oferta

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients achieve maximum value from our healthcare navigation products.

You will manage day-to-day communications with key accounts, drive onboarding and adoption, and build strong relationships with executives across client organizations. You’ll identify opportunities for account growth, upsell additional services, and lead strategic account planning to drive retention and revenue.

Qualificações

• Bachelor's degree in business or equivalent experience.
• 5–7+ years of related industry experience in consulting, sales, or account management.
• Proven experience in client success, account management, or customer experience.
• Strong relationship-building and communication with executives.

Responsabilidades

• Understand client objectives and ensure measurable value from products/services.
• Manage day-to-day client communications and key stakeholder relationships.
• Lead onboarding and adoption, training, and ongoing support.
• Identify opportunities for growth, upsell, and cross-sell.
• Proactively manage renewals and minimize churn.
• Monitor client health and report on adoption and satisfaction metrics.
• Collaborate with Sales, Product, Marketing, and Support teams.

Conhecimentos

Client Success

Account Management

CRM systems

Relationship Building

Data Analysis

Cross-functional Collaboration

Communication

Travel

Formação académica

Bachelor's degree in Business/Relevant Field

Ferramentas

CRM (Salesforce)

MS Excel

Descrição da oferta de emprego

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients achieve maximum value from our healthcare navigation products.

You will manage day-to-day communications with key accounts, drive onboarding and adoption, and build strong relationships with executives across client organizations. You’ll identify opportunities for account growth, upsell additional services, and lead strategic account planning to drive retention and revenue.