Strategic Client Success Lead

Quantum Health, Inc.; Hartford (CT); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive base salary

Health, vision and dental coverage

401(k) with employer match

Paid time off and holidays

Tuition reimbursement

Career development programs

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to maximize value for clients and drive long-term retention. You will manage day-to-day relationships, guide onboarding, and identify upsell opportunities within assigned accounts.

You will collaborate with Sales, Product, Marketing and Support to ensure a seamless client journey and measurable outcomes, including adoption, renewal rates, and revenue growth.

Qualifications

• Bachelor's degree required; 5–7+ years in consulting, sales, or related area.
• Proven experience in client success, account management or customer experience.
• Strong relationship-building and communication with executives.

Responsibilities

• Client Value Realization: ensure measurable value for clients' business goals.
• Client Relationship Management: be primary contact for key accounts and stakeholders.
• Onboarding & Adoption: guide onboarding and drive product/service adoption.
• Client Growth & Upselling: identify opportunities for account growth and upsell.
• Retention & Renewal Management: manage renewals and minimize churn.
• Client Health Monitoring: track health metrics and identify risks/opportunities.
• Strategic Account Planning: develop plans aligning with client goals.
• Performance Metrics & Reporting: monitor adoption, CSAT/NPS, revenue growth.
• Issue Resolution: address issues swiftly with internal collaboration.
• Cross-functional Collaboration: work with Sales, Product, Marketing, Support.
• Client Feedback & Product Improvement: relay feedback to improve offerings.

Skills

Client relationship management

Account management

Customer success

CRM systems

Analytical thinking

Cross-functional collaboration

Communication skills

Travel as needed

Education

Bachelor's degree in business or related field

Tools

Salesforce

HubSpot

Job description

Quantum Health, Inc. is seeking a Client Success Executive to maximize value for clients and drive long-term retention. You will manage day-to-day relationships, guide onboarding, and identify upsell opportunities within assigned accounts.

You will collaborate with Sales, Product, Marketing and Support to ensure a seamless client journey and measurable outcomes, including adoption, renewal rates, and revenue growth.