Strategic Client Success Leader

Quantum Health, Inc.; Minneapolis (MN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, vision and dental

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement and continuing->

Leadership development opportunities

Casual, modern workplace

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients realize maximum value from our healthcare navigation products and services.

You will manage day-to-day client relationships, drive adoption, and identify opportunities for growth within strategic accounts. You will collaborate with cross-functional teams to ensure client satisfaction, retention, and expansion while maintaining a focus on outcomes and revenue growth.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5-7+ years of related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience, with focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• Results-driven mindset, with a focus on client retention, growth, and overall satisfaction.
• Proficiency with CRM systems and client success platforms.
• Travel required – cyclical depending on client needs.
• Protect and take care of company and member data by adhering to ethics and policies.

Responsibilities

• Understand clients' objectives and ensure products deliver measurable value.
• Serve as primary contact for key accounts and maintain strong stakeholder relationships.
• Lead onboarding and drive product adoption with training and best practices.
• Identify opportunities for account growth and upselling new services.
• Proactively manage renewals and minimize churn through ongoing engagement.
• Monitor client health and identify risks for deeper engagement.
• Develop client success plans aligned with goals for long-term partnerships.
• Monitor adoption, satisfaction, and revenue growth, reporting to stakeholders.
• Act as trusted advisor, resolving issues with internal teams.
• Collaborate with Sales, Product, Marketing and Support for seamless client experience.
• Gather client feedback to improve offerings and overall experience.
• Other duties as assigned

Skills

Client success

Account management

Relationship building

CRM platforms

Analytical thinking

Communication skills

Travel flexibility

Data privacy

Education

Bachelor's degree in business or equivalent experience

Tools

CRM platforms

Job description

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients realize maximum value from our healthcare navigation products and services.

You will manage day-to-day client relationships, drive adoption, and identify opportunities for growth within strategic accounts. You will collaborate with cross-functional teams to ensure client satisfaction, retention, and expansion while maintaining a focus on outcomes and revenue growth.