Strategic Client Success Leader

Quantum Health, Inc.; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision and dental coverage

401(k) with match

Paid time off & holidays

Tuition reimbursement & development

Culture & recognition

Modern workplace amenities

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients realize value from our healthcare navigation services. You will serve as the primary contact for key accounts, guide onboarding and adoption, and identify growth opportunities to drive retention and revenue.

Strong CRM and communication skills are essential. Ideal candidates bring 5–7+ years in client success or related fields, with experience managing complex accounts, collaborating across departments, and a proven

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5–7+ years' related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• Results-driven mindset centered on client retention, growth, and satisfaction.
• Proficiency with CRM systems and client success platforms.
• Analytical thinking and problem-solving skills to address client challenges.
• Travel required as needed – cyclical depending on client needs.

Responsibilities

• Client Value Realization: Understand clients' business objectives and ensure value delivery.
• Client Relationship Management: Primary contact for key accounts and stakeholder management.
• Onboarding & Adoption: Lead onboarding and drive product/service adoption with tailored training.
• Client Growth & Upselling: Identify opportunities for account growth and cross-sell.
• Retention & Renewal Management: Proactively manage renewals and minimize churn.
• Client Health Monitoring: Track health metrics and identify risks/opportunities.
• Strategic Account Planning: Develop plans aligning with client goals for retention/growth.
• Performance Metrics & Reporting: Monitor adoption, CSAT/NPS, revenue growth, report to clients and internal teams.
• Issue Resolution: Serve as trusted advisor and coordinate with internal teams.
• Cross-functional Collaboration: Work with Sales, Product, Marketing, Support to improve the client journey.
• Client Feedback & Product Improvement: Relay client feedback for product/service improvements.
• Other duties as assigned

Skills

Client relationship mgmt

Communication skills

CRM systems

Analytical thinking

Problem solving

Travel

Education

Bachelor's degree in business or equivalent experience

Job description

Quantum Health, Inc. is seeking a Client Success Executive to ensure clients realize value from our healthcare navigation services. You will serve as the primary contact for key accounts, guide onboarding and adoption, and identify growth opportunities to drive retention and revenue.

Strong CRM and communication skills are essential. Ideal candidates bring 5–7+ years in client success or related fields, with experience managing complex accounts, collaborating across departments, and a proven