Strategic Client Success Lead, Public Sector & Vendors

Voya Financial, Inc.; United States; Remote; USD 110.000 - 190.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Cash balance retirement plan

Paid time off

Paid holidays

Volunteer time

Zusammenfassung

Benefitfocus, a Voya company, is seeking an experienced Customer Success leader to manage a portfolio of customers and vendors through the full lifecycle. You will align cross-functional teams and drive open enrollment initiatives.

The role emphasizes high-touch relationship building, strategic planning, and proactive risk mitigation to improve retention. A decade-plus track record in customer success or account management is preferred.

Qualifikationen

• 10+ years in Customer Success, Vendor Management, Account Management or related roles.
• Experience managing complex, high-intensity customer portfolios.
• Ability to build broad, deep relationships within customer accounts.

Aufgaben

• Build and maintain relationships with a portfolio of customers and vendors across the lifecycle.
• Lead ongoing operations meetings, provide training and support customers' platform needs.
• Drive annual open enrollment success with actionable plans, owners and timelines.
• Meet or exceed customer retention metrics through proactive relationship management.
• Own and manage a defined book of vendors on behalf of the customer.
• Lead cross-functional Benefitfocus teams on the customer's behalf.

Kenntnisse

Customer relationship management

Vendor management

Account management

Cross-functional collaboration

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

Benefitfocus, a Voya company, is seeking an experienced Customer Success leader to manage a portfolio of customers and vendors through the full lifecycle. You will align cross-functional teams and drive open enrollment initiatives.

The role emphasizes high-touch relationship building, strategic planning, and proactive risk mitigation to improve retention. A decade-plus track record in customer success or account management is preferred.