Benefitfocus Client Relationship Manager, Public Sector

Voya Financial; United States; A distancia; USD 110.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Cash balance retirement plan

Paid time off

Paid holidays

Volunteer time

Descripción de la vacante

Benefitfocus, a Voya company, is seeking an experienced Customer Success leader to manage a portfolio of customers and vendors through the full lifecycle. You will align cross-functional teams and drive open enrollment initiatives.

The role emphasizes high-touch relationship building, strategic planning, and proactive risk mitigation to improve retention. A decade-plus track record in customer success or account management is preferred.

Formación

• 10+ years in Customer Success, Vendor Management, Account Management or related roles.
• Experience managing complex, high-intensity customer portfolios.
• Ability to build broad, deep relationships within customer accounts.

Responsabilidades

• Build and maintain relationships with a portfolio of customers and vendors across the lifecycle.
• Lead ongoing operations meetings, provide training and support customers' platform needs.
• Drive annual open enrollment success with actionable plans, owners and timelines.
• Meet or exceed customer retention metrics through proactive relationship management.
• Own and manage a defined book of vendors on behalf of the customer.
• Lead cross-functional Benefitfocus teams on the customer's behalf.

Conocimientos

Customer relationship management

Vendor management

Account management

Cross-functional collaboration

Educación

Bachelor's degree preferred

Descripción del empleo

Responsibilities

• Build and maintain relationships with a portfolio of customers and vendors across the customer lifecycle
• Lead ongoing operations meetings, provide training and support customers' platform needs
• Drive annual open enrollment success with actionable plans, owners and timelines
• Meet or exceed customer retention metrics through proactive relationship management
• Own and manage a defined book of vendors on behalf of the customer
• Lead cross-functional Benefitfocus teams on the customer's behalf

Requirements

• High School Diploma or GED; bachelor's degree preferred
• 10+ years in Customer Success, Vendor Management, Account Management or related roles
• Experience managing complex, high-intensity customer portfolios
• Ability to build broad, deep relationships within customer accounts
• Ability to anticipate and meet customer needs

Preferred Qualifications

• Industry knowledge in Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare or BPO

Benefits

• Health, dental, vision and life insurance
• 401(k) with company match up to 6%
• Employer-paid cash balance retirement plan (4%)
• 20 days paid time off, nine paid holidays, paid volunteer time

About the Company

Benefitfocus, a Voya company, provides cloud-based benefits software for consumers, employers, carriers and brokers. Voya is a leading retirement, employee benefits and investment management company.