Remote Public Sector Client Success Manager

Voya Financial, Inc.; Charleston (SC); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

401(k) with company matching

Paid time off & holidays

Volunteer time off

Job summary

Benefitfocus, Inc., a Voya Company, is seeking a Client Relationship Manager to develop high-trust relationships with Benefitfocus customers, ensuring satisfaction and retention. This role is fully remote, with no regular in-office requirements, and requires deep knowledge of benefits administration and SaaS.

You will lead cross-functional teams, coordinate open enrollment, and translate customer success into tangible outcomes.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• 10+ years of experience in Customer Success, Vendor Management, Account Management, or related roles.
• Proven ability to establish, maintain, and grow relationships within customer accounts.
• Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution.
• Ability to anticipate, identify, and meet customers’ needs.
• Industry knowledge in Insurance, Benefits Administration, SaaS, Healthcare, and/or BPO is highly preferred.

Responsibilities

• Build and maintain relationships with a portfolio of customers and vendors throughout all stages of the customer lifecycle.
• Lead ongoing operations meetings to address critical topics and projects, provide training, and work with vendors to support customers’ ongoing business needs.
• Educate and advocate for vendors based on relevant developments and governance processes.
• Drive annual open enrollment success by partnering with customers to develop action plans with owners and timelines.
• Meet or exceed targeted customer retention metrics by proactively managing relationships and outcomes.
• Own and manage a defined book of vendors on behalf of the customer to ensure operational success.

Skills

Customer Success

Vendor Management

Account Management

Relationship Building

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Benefitfocus, Inc., a Voya Company, is seeking a Client Relationship Manager to develop high-trust relationships with Benefitfocus customers, ensuring satisfaction and retention. This role is fully remote, with no regular in-office requirements, and requires deep knowledge of benefits administration and SaaS.

You will lead cross-functional teams, coordinate open enrollment, and translate customer success into tangible outcomes.