Strategic Client Success Lead

Voya Financial, Inc.; East Windsor Hill (CT); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Voya Financial, Inc. is seeking a customer-focused professional to manage key aspects of sponsored plans and maintain strong client relationships.

You will serve as the primary contact, addressing service and communication needs while coordinating with internal teams to support plan administration and profitability. The role emphasizes client retention, process improvements, and effective collaboration with sales, recordkeeping, and operations.

Qualifications

• High School Diploma or GED.
• ~3+ years of financial services industry experience.
• ~ Customer service experience and skills.
• ~ Bachelor’s degree in Business Administration or equivalent.

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues with plan sponsors, customers, and internal teams.
• Participate in relationship management with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations to ensure plan alignment.
• Contribute to product development and process improvements; resolve complex customer service issues.

Skills

Customer service

Relationship building

Communication

Education

Bachelor’s degree in Business Administration

High School Diploma or GED

Job description

Voya Financial, Inc. is seeking a customer-focused professional to manage key aspects of sponsored plans and maintain strong client relationships.

You will serve as the primary contact, addressing service and communication needs while coordinating with internal teams to support plan administration and profitability. The role emphasizes client retention, process improvements, and effective collaboration with sales, recordkeeping, and operations.