Enterprise AI CX Account Executive

Zendesk, Inc.

Madison (WI)

Hybrid

USD 283,000 - 425,000

Full time

6 days ago

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Job summary

Zendesk, Inc. is seeking a Hunter Account Executive to create and close durable net-new business. The role requires disciplined prospecting, value-based discovery, and executive selling to convert priority prospects into customers.

You will own deal progression, negotiate within guardrails, and ensure a clean handoff to post-sale teams. The position emphasizes building ROI narratives, maintaining CRM health, and driving a repeatable closing process.

Qualifications

Proven track record in complex B2B SaaS new-business sales.
Experience turning prospects into customers through discovery and value cases.
Ability to engage with executive stakeholders and negotiate deals.
Experience articulating AI or platform value narratives is a plus.

Responsibilities

Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, planning, business-case development, negotiation and close.
Translate customer priorities into Zendesk platform and AI value propositions.
Own commercial strategy, deal progression, and negotiation within guardrails; maintain CRM data and forecast discipline.
Build and maintain qualified net-new pipeline through outbound, inbound, and partner routes.
Provide executive-level engagement across business, technical, financial, security and procurement stakeholders.