Strategic Administrative Relationships Lead

EY; Austin (TX); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, ensuring satisfaction with our administrative services. The role requires strategic thinking, strong communication, and collaboration with nearshore and onshore teams to optimize service delivery.

Responsibilities include monitoring relationships, addressing issues, and driving process improvements while adhering

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6–8 years relevant experience.
• Experience with MS Office (especially Excel), dashboards and reporting metrics as storytelling through data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand administrative support needs.
• Maintain professional relations with local management to foster trust and collaboration.
• Act as the main point of contact with PPMDDs.
• Identify, track and address potential quality issues or risk exposures.
• Assist with challenging or out-of-scope requests or escalations as needed.
• Develop and implement strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all administrative interactions.
• Resolve administrative issues promptly and professionally.
• Assist in planning and execution of projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback and problem-solving.

Skills

Communication

Stakeholder management

Presenting

Problem solving

Project management

MS Excel

Education

Bachelor’s degree

Tools

MS Office

Dashboards

Job description

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, ensuring satisfaction with our administrative services. The role requires strategic thinking, strong communication, and collaboration with nearshore and onshore teams to optimize service delivery.

Responsibilities include monitoring relationships, addressing issues, and driving process improvements while adhering