Strategic Administrative Relationship Manager

EY; San Juan (PR); Hybrid; USD 67,000 - 142,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) and pension plans

Paid time off

Job summary

EY in the United States seeks a Relationship Manager, Supervising Associate to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, understanding their needs and ensuring satisfaction with our services.

This role requires excellent communication, strategic thinking, and collaboration with nearshore and onshore teams to deliver administrative support and improve service delivery across the organization.

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.

Skills

Relationship management

Stakeholder management

Communication

Presentation

Problem solving

Project management

Education

Bachelor’s degree

Tools

MS Excel

Dashboards

Reporting metrics

Job description

EY in the United States seeks a Relationship Manager, Supervising Associate to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, understanding their needs and ensuring satisfaction with our services.

This role requires excellent communication, strategic thinking, and collaboration with nearshore and onshore teams to deliver administrative support and improve service delivery across the organization.