Strategic Administrative Relationship Manager

EY; San Antonio (TX); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total Rewards package

Job summary

EY in the United States seeks an Administrative Relationship Manager to develop and maintain long‑term relationships with Partners, Principals, Managing Directors and Directors, ensuring their satisfaction with our administrative services.

The role requires strong communication, strategic thinking, and collaboration with nearshore and onshore teams to deliver efficient support and process improvements across the organization.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6–8 years relevant experience.
• Experience with MS Office, dashboards, and data storytelling.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs and assess needs.
• Serve as main contact with local management to foster collaboration.
• Identify and mitigate potential quality issues or risk exposures.
• Address challenging or out-of-scope requests and escalate as needed.
• Improve administrative processes to boost efficiency.
• Ensure compliance with company policies in all interactions.

Skills

Relationship management

Client relationship management

Communication

Negotiation

Project management

Attention to detail

Data storytelling

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Dashboards

Reporting metrics

Job description

EY in the United States seeks an Administrative Relationship Manager to develop and maintain long‑term relationships with Partners, Principals, Managing Directors and Directors, ensuring their satisfaction with our administrative services.

The role requires strong communication, strategic thinking, and collaboration with nearshore and onshore teams to deliver efficient support and process improvements across the organization.