Strategic Administrative Relationship Lead

EY; Denver (CO); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking a Relationship Manager, Supervising Associate, to cultivate and sustain long-term relationships with Partners, Principals, Managing Directors and Directors. You’ll monitor administrative performance and collaborate with nearshore teams to optimize support.

Strong communication and project management are essential for success in this role. This position emphasizes strategic thinking, issue resolution, and driving efficient service delivery in a hybrid work environment within EY’s

Qualifications

• Bachelor’s degree in related discipline or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their administrative support needs.
• Maintain professional relationships with local management to foster trust and collaboration.
• Act as the main point of contact with PPMDDs.
• Identify, track and address potential quality issues or risk exposures.
• Assist with challenging or out of scope PPMDDs requests or escalations.
• Develop and implement strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all administrative interactions.
• Resolve administrative issues promptly and professionally.
• Assist in planning and executing projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback and problem-solving.
• Collaborate with near-shore and onshore management to improve service delivery.
• Create a knowledge transfer culture within the team.

Skills

Relationship management

Communication

Stakeholder management

Presentation skills

Problem solving

Attention to detail

Project management

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Dashboards

MS Office

Job description

EY is seeking a Relationship Manager, Supervising Associate, to cultivate and sustain long-term relationships with Partners, Principals, Managing Directors and Directors. You’ll monitor administrative performance and collaborate with nearshore teams to optimize support.

Strong communication and project management are essential for success in this role. This position emphasizes strategic thinking, issue resolution, and driving efficient service delivery in a hybrid work environment within EY’s