Strategic Account Manager – Territory Growth

Otis SE; Traverse City (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, prescription drug, dental and

Vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Worldwide Corporation in Traverse City, MI is seeking a Specialist, Account Manager to drive territory sales, margin growth and customer satisfaction for the Traverse City territory.

You will build relationships, renew maintenance agreements, expand the installed base, and collaborate with the branch sales team to identify opportunities. A Bachelor’s degree or equivalent experience and 3–5 years in outside sales or HVAC/property management are preferred.

Qualifications

• 3–5 years of outside sales or relevant experience in property management or HVAC sales.
• Strong written and verbal communication to develop expectations with customers.
• Customer-centric with a proven ability to achieve customer satisfaction.
• Self-motivated with ability to manage multiple projects and responsibilities.
• Comfortable in a technical environment using Microsoft-based software.
• Strong leadership, goal orientation, and time management skills.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; act as technical sales consultant to customers in the assigned territory.
• Responsible for both territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessment to inform targeting, including expansion within installed base and renewals.
• Assist with customer concern resolution along with Operations.
• Partner with branch business development sales team to identify opportunities.
• Communicate competitive feedback and market dynamics to refine solutions and messaging.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM and provide accurate forecasting.

Skills

Outside sales experience

Customer relationship management

Communication skills

Technical sales

MS Office

Education

Bachelor’s degree or equivalent work experience

Tools

CRM software

MS Excel

MS Office

Job description

Otis Worldwide Corporation in Traverse City, MI is seeking a Specialist, Account Manager to drive territory sales, margin growth and customer satisfaction for the Traverse City territory.

You will build relationships, renew maintenance agreements, expand the installed base, and collaborate with the branch sales team to identify opportunities. A Bachelor’s degree or equivalent experience and 3–5 years in outside sales or HVAC/property management are preferred.