Strategic Account Manager — Territory Growth & Renewals

Otis Worldwide Corporation; Linthicum (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation and holidays

Sick leave and wellness programs

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Worldwide Corporation is seeking an Account Manager Specialist to drive sales, margins, and customer satisfaction across the Madison, WI territory. You will build relationships, renew maintenance agreements, and coordinate with operations to resolve issues.

Ideal candidates have 2–4 years in outside sales or HVAC/property management sales, strong communication skills, and a Bachelor’s degree or equivalent. This role emphasizes teamwork, initiative, and data-driven forecasting.

Qualifications

• 2-4 years of outside sales experience or relevant experience in property management or HVAC sales.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Prospect, build, and maintain customer relationships to meet or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory.
• Responsible for both territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessments to inform account targeting, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations.
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help refine message.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Skills

Outside sales

Customer relationships

Communication skills

Team oriented

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Otis Worldwide Corporation is seeking an Account Manager Specialist to drive sales, margins, and customer satisfaction across the Madison, WI territory. You will build relationships, renew maintenance agreements, and coordinate with operations to resolve issues.

Ideal candidates have 2–4 years in outside sales or HVAC/property management sales, strong communication skills, and a Bachelor’s degree or equivalent. This role emphasizes teamwork, initiative, and data-driven forecasting.