Strategic Account Manager: Territory Growth & Renewals

OTIS; Arbutus (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Otis Worldwide Corporation is seeking a motivated Specialist, Account Manager to drive territory sales, margin growth, and customer satisfaction for accounts in the Madison, WI area. You will prospect, renew maintenance agreements, and manage key relationships with a focus on service and efficiency.

You will work in a technical environment using Microsoft software, coordinating with Operations and branch teams to win opportunities and renewals.

Qualifications

• 2–4 years of outside sales experience or relevant experience in property management or HVAC sales.
• Must demonstrate strong written and verbal communication skills.
• Customer-centric with a drive to achieve customer satisfaction.
• Self-motivated and able to manage multiple projects simultaneously.
• Comfortable in a technical environment using Microsoft-based software.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives.
• Retain and renew maintenance agreements by improving customer satisfaction via MFA program.
• Manage account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessments to inform targeting and expansion within installed base.
• Assist with customer concern resolution alongside Operations.
• Partner with branch business development sales team to identify opportunities.
• Communicate competitive feedback and market dynamics to refine messaging and solutions.
• Use Otis sales tools to track opportunities, pipeline, and forecast results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Skills

Outside sales

Customer relationships

Communication skills

Self-motivated

Time management

Microsoft Office

Education

Bachelor’s degree or equivalent work experience

Tools

CRM software

Job description

Otis Worldwide Corporation is seeking a motivated Specialist, Account Manager to drive territory sales, margin growth, and customer satisfaction for accounts in the Madison, WI area. You will prospect, renew maintenance agreements, and manage key relationships with a focus on service and efficiency.

You will work in a technical environment using Microsoft software, coordinating with Operations and branch teams to win opportunities and renewals.