Strategic Account Manager — Renewals & Growth (Remote)

Reachdesk; Philadelphia (Philadelphia County); Hybrid; USD 160.000 - 200.000; Vollzeit

Benefits dieser Stelle

Stock options

401(k) matching

Flexible PTO

Collaborative culture

Diversity & inclusion

Zusammenfassung

Reachdesk is seeking a Commercial Account Manager in the United States to own retention and growth across a portfolio of existing customers. This role emphasizes renewals, expansion, and strategic growth, with some prospecting within your book of business, and requires strong commercial judgment to identify revenue opportunities.

You will quarterback cross-functional teams to deliver measurable outcomes, build executive relationships, and drive upsell/cross-sell across teams while maintaining

Qualifikationen

• 5+ years in account management or similar commercially oriented roles with direct revenue ownership and renewal/retention track record.
• Experience in subscription-based SaaS or recurring revenue environments with a consultative, strategic sales motion preferred.
• Proven ability to renew, upsell, cross-sell within existing book of business and create pipeline.
• Strong commercial judgment and problem-solving abilities; capable of executive-level relationship building.
• Excellent written, verbal, and analytical communication; able to simplify complex concepts.

Aufgaben

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders.
• Drive upsell, cross-sell, and expansion opportunities.
• Prospect to expand Reachdesk’s opportunities within your book of business.
• Lead renewal and commercial conversations including pricing and terms.
• Run strategic account planning tied to customer priorities and outcomes.
• Identify challenges early and coordinate cross-functionally to solve them.
• Coordinate internal teams to help customers achieve the right outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk in executive-level discussions.

Kenntnisse

Account management

Renewals

Upsell

Strategic account mgmt

Executive relationships

Forecasting

Cross-functional collaboration

Communication

Jobbeschreibung

Reachdesk is seeking a Commercial Account Manager in the United States to own retention and growth across a portfolio of existing customers. This role emphasizes renewals, expansion, and strategic growth, with some prospecting within your book of business, and requires strong commercial judgment to identify revenue opportunities.

You will quarterback cross-functional teams to deliver measurable outcomes, build executive relationships, and drive upsell/cross-sell across teams while maintaining