Strategic SaaS Account Manager — Growth & Renewals (Remote)

Reachdesk Ltd; New York (NY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) matching

Dental insurance

Vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk Ltd is seeking a Commercial Account Manager in the US to own retention and growth across a portfolio of existing customers. You will lead renewals, expansion, and strategic account growth while pursuing select opportunities within your book of business.

In this commercially oriented role, you will coordinate cross‑functional teams, forecast pipeline, and negotiate terms with executives to maximize long‑term customer value and revenue. Experience in SaaS and renewal management is key.

Qualifications

• 5+ years in account management or similar revenue-focused roles.
• Experience in subscription-based SaaS or recurring revenue environments.
• Proven renewals, upsells, and expansion within an existing book of business.
• Strong ability to build executive-level relationships and communicate clearly.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Prospect to expand Reachdesk’s contractual opportunities within your book of business.
• Lead renewal and commercial conversations, including pricing, terms, and negotiation.
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
• Identify customer challenges early and work cross-functionally to solve them.
• Quarterback internal teams to help customers achieve the right outcomes.
• Maintain strong forecasting discipline and pipeline visibility across your book of business.
• Represent Reachdesk with confidence and professionalism in executive-level discussions.

Skills

Account management

Renewals

SaaS sales

Cross-sell

Strategic selling

Executive relationships

Forecasting

Analytical skills

Job description

Reachdesk Ltd is seeking a Commercial Account Manager in the US to own retention and growth across a portfolio of existing customers. You will lead renewals, expansion, and strategic account growth while pursuing select opportunities within your book of business.

In this commercially oriented role, you will coordinate cross‑functional teams, forecast pipeline, and negotiate terms with executives to maximize long‑term customer value and revenue. Experience in SaaS and renewal management is key.