Strategic SaaS Account Manager - Growth & Renewals

Reachdesk; Boston (MA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth, with some prospecting within your book of business. You will build executive relationships, drive upsell and cross-sell, lead renewal conversations, and coordinate cross-functional teams to deliver measurable outcomes.

This role offers a hybrid or remote option based on location, with US Eastern or New York Metro

Qualifications

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion.
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business.
• Track record of creating pipeline and generating new opportunities within existing accounts.
• Strong commercial judgment and problem-solving ability.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build strong, multi-threaded relationships across key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases.
• Lead renewal and commercial conversations, including pricing, terms, and negotiation.
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
• Identify customer challenges early and work cross-functionally to solve them.
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes.
• Maintain strong forecasting discipline and pipeline visibility across your book of business.
• Represent Reachdesk with confidence and professionalism in executive-level discussions.

Skills

Account management

Revenue ownership

SaaS experience

Upsell / cross-sell

Executive relationships

Strong communication

Strategic sales

Pipeline development

Multi-priority

Job description

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth, with some prospecting within your book of business. You will build executive relationships, drive upsell and cross-sell, lead renewal conversations, and coordinate cross-functional teams to deliver measurable outcomes.

This role offers a hybrid or remote option based on location, with US Eastern or New York Metro