Strategic SaaS Account Manager — Retention & Growth

Reachdesk; Atlanta (GA); Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) match

Health insurance

Flexible PTO

Job summary

Reachdesk is seeking a Commercial Account Manager in the US market, offering remote or hybrid work based on location. You will own retention and growth across a portfolio of existing customers, focusing on renewals, expansions, and strategic account growth.

You will build executive-level relationships, drive upsell and cross-sell opportunities, and coordinate cross-functional teams to deliver measurable outcomes. A strong track record in subscription SaaS sales and revenue ownership is essential.

Qualifications

• 5+ years in account management with direct revenue ownership.
• Proven track record of renewing, retaining, and growing revenue.
• Experience in subscription‑based SaaS or recurring revenue environments.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion within existing accounts.
• Lead renewal and commercial conversations, including pricing and terms.
• Coordinate cross-functional teams to deliver customer outcomes.

Skills

Account management

Renewals

Upsell & cross-sell

SaaS sales

Executive relationships

Analytical skills

Communication

Job description

Reachdesk is seeking a Commercial Account Manager in the US market, offering remote or hybrid work based on location. You will own retention and growth across a portfolio of existing customers, focusing on renewals, expansions, and strategic account growth.

You will build executive-level relationships, drive upsell and cross-sell opportunities, and coordinate cross-functional teams to deliver measurable outcomes. A strong track record in subscription SaaS sales and revenue ownership is essential.