Remote SaaS Account Manager — Growth & Renewals

Reachdesk; Washington (District of Columbia); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) matching

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention, renewals, and growth across an existing customer portfolio in a remote or hybrid capacity (U.S. Eastern/NY metro).

Your focus will be on renewals, expansion, and strategic account growth, leveraging strong commercial judgment to drive revenue and customer outcomes. You will build executive-level relationships, manage cross-functional teams, and consistently uncover value-driven opportunities within your book of business, while

Qualifications

• 5+ years in account management or similar roles with revenue ownership.
• Experience in subscription-based SaaS or recurring-revenue environments with a consultative sales motion.
• Proven track record renewing, retaining, and growing revenue within existing accounts.

Responsibilities

• Own retention, renewals, and growth across existing customers.
• Build multi-stakeholder relationships with decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within accounts.
• Prospect to expand Reachdesk’s opportunities within your book of business.
• Lead renewal and commercial conversations, including pricing and terms.
• Lead strategic account planning and business reviews tied to customer priorities.
• Identify challenges early and coordinate cross-functional solutions.
• Coordinate with Client Success, Swag Sourcing, Marketplace, and Logistics teams.
• Maintain forecasting discipline and pipeline visibility across your book.

Skills

Renewals & Upsell

Existing Customer Management

Commercial Account Mgmt

Cross-functional Collaboration

Negotiation Skills

SaaS Sales Experience

Job description

Reachdesk is seeking a Commercial Account Manager to own retention, renewals, and growth across an existing customer portfolio in a remote or hybrid capacity (U.S. Eastern/NY metro).

Your focus will be on renewals, expansion, and strategic account growth, leveraging strong commercial judgment to drive revenue and customer outcomes. You will build executive-level relationships, manage cross-functional teams, and consistently uncover value-driven opportunities within your book of business, while