Strategic SaaS Account Manager — Retention & Growth

Reachdesk; Miami (FL); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) with employer match

Health insurance

Flexible PTO

Mental health support

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across an existing customer portfolio. The role emphasizes renewals, expansion, and strategic growth with some prospecting within your book of business.

You will identify opportunities, align customer objectives with Reachdesk capabilities, and quarterback cross‑functional teams to deliver measurable business outcomes for high‑value accounts.

Qualifications

• 5+ years in account management or similar revenue‑owning roles
• Proven renewals, retention, and revenue growth track record
• Experience in subscription‑based SaaS
• Strong commercial judgment and problem solving
• Ability to build executive‑level relationships

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build multi‑threaded relationships with key stakeholders
• Drive upsell and expansion within existing accounts
• Lead renewal negotiations including pricing and terms
• Coordinate cross‑functional teams to deliver outcomes
• Maintain forecasting discipline and pipeline visibility

Skills

Account management

Renewals

SaaS

Strategic sales

Executive relationships

Communication

Job description

Reachdesk is seeking a Commercial Account Manager to own retention and growth across an existing customer portfolio. The role emphasizes renewals, expansion, and strategic growth with some prospecting within your book of business.

You will identify opportunities, align customer objectives with Reachdesk capabilities, and quarterback cross‑functional teams to deliver measurable business outcomes for high‑value accounts.