Remote Strategic Accounts Manager - Growth & Renewals

Reachdesk Ltd; Miami (FL); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) matching

Dental insurance

Vision insurance

Hearing insurance

Life insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk Ltd is seeking a Commercial Account Manager in the US to own retention, renewals, and growth across a portfolio of existing customers. The role emphasizes upsell, cross-sell, and expansion within your book of business, with some prospecting inside your account list.

You will build executive-level relationships, negotiate terms, and drive cross-functional collaboration to deliver measurable outcomes and long-term customer value.

Qualifications

• 5+ years in account management or renewals with revenue ownership.
• Sales/BDR/AE experience preferred.
• Experience in subscription-based SaaS or other recurring-revenue environments.
• Proven renewals, upsells, cross-sells, and expansion within an existing book of business.
• Ability to create pipeline and generate new opportunities within existing accounts.
• Strong commercial judgment and problem-solving ability.
• Proven ability to build executive-level relationships across complex organizations.
• Strong written, verbal, and analytical skills.
• Highly self-motivated and organized in a fast-paced environment.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, Cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

Skills

Account management

Revenue ownership

SaaS sales

Renewals

Upsell

Cross-sell

Executive relationships

Forecasting

Analytical skills

Job description

Reachdesk Ltd is seeking a Commercial Account Manager in the US to own retention, renewals, and growth across a portfolio of existing customers. The role emphasizes upsell, cross-sell, and expansion within your book of business, with some prospecting inside your account list.

You will build executive-level relationships, negotiate terms, and drive cross-functional collaboration to deliver measurable outcomes and long-term customer value.