Strategic Commercial Account Manager (Remote/Hybrid)

Reachdesk Ltd; Atlanta (GA); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) matching

Dental, hearing, vision, and life保险

Flexible PTO

Job summary

Reachdesk is seeking a Commercial Account Manager in the US to own retention and growth across a portfolio of existing customers. This is a commercially oriented role focused on renewals, expansion, and strategic account growth within your book of business.

Success in this role requires strong commercial judgment, problem-solving能力, and the ability to turn customer needs into revenue opportunities. A key part is helping customers get value from Reachdesk by aligning objectives with platform

Qualifications

• 5+ years in account management or similar revenue-ownership roles.
• Experience in subscription-based SaaS or recurring revenue environments.
• Proven renewals, upsells, and expansion within existing book of business.
• Strong commercial judgment and problem-solving.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion within existing accounts.
• Prospect to expand Reachdesk’s contractual opportunities within your book of business.
• Lead renewal and commercial conversations, including pricing, terms, and negotiation.
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
• Identify customer challenges early and work cross-functionally to solve them.
• Coordinate internal teams to help customers achieve the right outcomes.
• Maintain forecasting discipline and pipeline visibility across your book of business.
• Represent Reachdesk with confidence in executive-level discussions.

Skills

Account management

Revenue ownership

Renewals

Upsell / cross-sell

SaaS / recurring revenue

Executive relationships

Job description

Reachdesk is seeking a Commercial Account Manager in the US to own retention and growth across a portfolio of existing customers. This is a commercially oriented role focused on renewals, expansion, and strategic account growth within your book of business.

Success in this role requires strong commercial judgment, problem-solving能力, and the ability to turn customer needs into revenue opportunities. A key part is helping customers get value from Reachdesk by aligning objectives with platform