Strategic Account Manager - Remote, Growth & Retention

One Call; Bismarck (ND); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote work

PTO 18 days + holidays

Medical, dental, vision insurance

401(k) matching

Life insurance

Disability coverage

Counseling services

Charitable foundation support

Job summary

One Call seeks an Account Manager to nurture client relationships, grow revenue, and align client needs with One Call's strategic offerings. You will support Strategic Account Executives in service delivery and relationship development with Corporate and Regional Accounts.

You will lead retention efforts, demonstrate product knowledge, and work with CRM data to drive improvements, while collaborating with multiple stakeholders and maintaining a high standard of professionalism.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Minimum 3 years of sales or related experience; 5+ years preferred.
• Experience or knowledge of the workers' compensation industry is beneficial.

Responsibilities

• Retain clients and develop account plans to drive revenue.
• Demonstrates product knowledge including solutions, markets, and competitive intelligence.
• Leverage client data to reinforce One Call value proposition.
• Identify opportunities to improve service delivery and revenue.
• Provide accurate and timely sales forecasts.
• Develop relationships with desk-level buyers and drive revenue at the user level.
• Ensure CRM data is accurate and up-to-date for assigned clients.
• Build a network within client organizations and stay informed on products/services.
• Identify and mitigate at-risk business.
• For federal government contracts, obtain necessary security clearance and complete annual training.

Skills

Client relationship management

CRM software

Microsoft Office

Data visualization tools

Communication skills

Industry knowledge (workers' comp)

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office suite

Data visualization tools

Job description

One Call seeks an Account Manager to nurture client relationships, grow revenue, and align client needs with One Call's strategic offerings. You will support Strategic Account Executives in service delivery and relationship development with Corporate and Regional Accounts.

You will lead retention efforts, demonstrate product knowledge, and work with CRM data to drive improvements, while collaborating with multiple stakeholders and maintaining a high standard of professionalism.