Strategic Account Manager, Growth & Retention

Rippling (Netherlands); Chicago (IL); Hybrid; USD 198,000 - 242,000; Full time

Benefits offered by this job

Equity

On-Target Earnings (OTE)

Hybrid-remote work

Job summary

Rippling is seeking a self-driven, growth-minded Account Manager in the Strategic AM team to own the relationship with customers in the HR Services channel and guide adoption, retention, and revenue growth across Rippling's back-office HR platform.

You will proactively engage customers through go-live, renewals, executive business reviews, and contract renewal, coordinating with cross-functional teams to meet company objectives.

Qualifications

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Strong relationship-building and communication skills across stakeholders.
• Experience managing multi-year renewals and complex negotiations.

Responsibilities

• Own the primary relationship for customers to drive adoption, retention, and revenue growth.
• Engage customers through go-live, renewals, and executive business reviews.
• Lead initiatives to align HR, IT, and finance needs with Rippling solutions.
• Develop account plans and coordinate cross-functional teams to ensure success.

Skills

SaaS sales

Account management

Quota attainment

Relationship building

Negotiation

Tools

CRM software

Job description

Rippling is seeking a self-driven, growth-minded Account Manager in the Strategic AM team to own the relationship with customers in the HR Services channel and guide adoption, retention, and revenue growth across Rippling's back-office HR platform.

You will proactively engage customers through go-live, renewals, executive business reviews, and contract renewal, coordinating with cross-functional teams to meet company objectives.