Growth & Retention Account Manager (HR Services)

Rippling (Netherlands); Seattle (WA); Ibrido; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Equity

Descrizione del lavoro

Rippling seeks a self-driven account manager to own a book of business within our hybrid US-based Account Management team. You’ll guide customers in optimizing Rippling’s HR products, navigate complex issues, and drive adoption, retention, and revenue growth.

You’ll build strong relationships with stakeholders, lead lifecycle events, and coordinate contract renewals and expansions to achieve monthly targets. A strong track record in SaaS and consultative selling is essential.

Competenze

• 2+ years of SaaS account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Consultative discovery and demo meetings.
• Proven ability to build and maintain long-term commercial relationships.
• Strong communication skills and ability to work with diverse groups.

Mansioni

• Ensure customers in HR Services are realizing value and expanding across the Rippling platform.
• Engage customers via lifecycle events: go live, renewal, executive business reviews, and contract renewal.
• Consult with clients to understand HR, IT, Finance, and global workforce needs through a solutions-based approach.
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of the customer relationship.
• Build and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets.
• Develop knowledge of Rippling products through adoption playbooks and prospecting.
• Collaborate with product, support, and operations to drive customer success and product roadmap.

Conoscenze

SaaS account management

Quota-carrying sales

Consultative selling

Relationship building

Communication skills

Organizational skills

Descrizione del lavoro

Rippling seeks a self-driven account manager to own a book of business within our hybrid US-based Account Management team. You’ll guide customers in optimizing Rippling’s HR products, navigate complex issues, and drive adoption, retention, and revenue growth.

You’ll build strong relationships with stakeholders, lead lifecycle events, and coordinate contract renewals and expansions to achieve monthly targets. A strong track record in SaaS and consultative selling is essential.