Strategic Account Manager for Growth & Retention (HR SaaS)

Rippling (Netherlands); Seattle (WA); Híbrido; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Rippling is seeking an Account Manager for the Ent, Growth & Retention in the HR Services Channel. You will be the primary relationship owner for your customers, guiding them to maximize Rippling's HR, IT, and Finance platform and driving adoption, retention, and revenue growth.

This hybrid-remote US-based role involves engaging stakeholders, conducting executive reviews, renewing contracts, and coordinating cross-functional teams to deliver customer value and long-term commitments.

Formación

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and close deals.
• Demonstrated ability to run a sales discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long-term commercial relationships (multi-year renewals).
• Highly effective communicator with strong people skills and trust-building ability.
• Highly organized, self-motivated, with strong follow-through on tasks.
• High integrity; committed to long-term company success.
• PEO or HCM experience is a plus, but not required.

Responsabilidades

• Own and grow revenue across a book of HR Services Channel customers.
• Drive adoption, retention, and revenue growth through proactive engagement at key lifecycle events.
• Lead customer requests and initiatives to meet company objectives.
• Understand HR, IT, Finance, and global workforce needs with a solutions-based approach.
• Navigate sales processes through remote stakeholder meetings.
• Negotiate and coordinate procurement and contract execution.
• Build and manage a pipeline for cross-sales, upgrades, and renewals to quarterly targets.
• Demonstrate Rippling products and adoption playbooks to customers.
• Collaborate with Technical Account Manager and other teams for long-term success.

Conocimientos

SaaS experience

Account management

Quota achievement

Sales process

Relationship building

Communication

Organization

Integrity

PEO/HCM experience (plus)

Descripción del empleo

Rippling is seeking an Account Manager for the Ent, Growth & Retention in the HR Services Channel. You will be the primary relationship owner for your customers, guiding them to maximize Rippling's HR, IT, and Finance platform and driving adoption, retention, and revenue growth.

This hybrid-remote US-based role involves engaging stakeholders, conducting executive reviews, renewing contracts, and coordinating cross-functional teams to deliver customer value and long-term commitments.