Growth & Retention Account Manager - HR Software

Rippling; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Rippling is seeking an Account Manager for the SMB Growth & Retention segment, a hybrid US-based role. You will own a book of business, guide customers to maximize Rippling's HR services, and drive revenue growth through value-led engagements.

You will engage in lifecycle events, renewals, and cross-sell opportunities, building relationships with stakeholders and coordinating across product, support, and operations to ensure customer success and long-term partnerships.

Qualifications

• 2+ years of SaaS account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via product sales/upgrades.
• Demonstrated ability to run a consultative discovery and demo and a structured sales process.
• Proven success maintaining long-term commercial relationships.

Responsibilities

• Be the primary relationship owner for your customers and guide them in using Rippling HR products.
• Proactively engage customers through lifecycle events (go-live, renewals, business reviews).
• Build and manage a pipeline of cross-sales, product upgrades, and renewals to monthly targets.
• Collaborate with product, support, and customer operations teams to ensure customer success and long-term commitments.

Skills

SaaS account management

Quota-carrying selling

Relationship management

Consultative selling

Cross-functional collaboration

Job description

Rippling is seeking an Account Manager for the SMB Growth & Retention segment, a hybrid US-based role. You will own a book of business, guide customers to maximize Rippling's HR services, and drive revenue growth through value-led engagements.

You will engage in lifecycle events, renewals, and cross-sell opportunities, building relationships with stakeholders and coordinating across product, support, and operations to ensure customer success and long-term partnerships.