SaaS Account Manager - Growth & Retention Leader

Rippling (Netherlands); San Francisco (CA); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid US-based team. You will own relationships, guide customers in optimizing Rippling’s back-office HR products, and lead initiatives for adoption, retention, and revenue growth.

You will navigate complex issues, manage a busy book of business, and drive value across multiple stakeholders to maximize renewals and cross-sell opportunities.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a consultative discovery and demo meeting.
• Proven success in building and maintaining long-term commercial relationships.
• Highly effective communicator with strong people skills.
• Highly organized, self-motivated, and detail-oriented; strong follow-through.
• High integrity and long-term thinking to help build a great company.
• Courage to challenge the status quo when needed.

Responsibilities

• Ensure customers in the Partner Referred channel realize value and expand across Rippling's platform.
• Engage customers at key lifecycle events: go-live, renewals, executive reviews, contract renewals.
• Consult with clients to understand HR, IT, Finance, and global workforce needs.
• Build relationships with multiple stakeholders through remote and in-person meetings.
• Coordinate procurement and contract execution as part of managing the customer relationship.
• Develop a pipeline of cross-sales, product upgrades, and contract renewals to monthly targets.
• Demonstrate Rippling product knowledge via adoption playbooks and prospecting.
• Collaborate with product, support, and operations teams to ensure customer success and retention.

Skills

SaaS sales

Quota carrying

Account management

Consultative selling

Relationship building

Communication

Organization

Integrity

Job description

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid US-based team. You will own relationships, guide customers in optimizing Rippling’s back-office HR products, and lead initiatives for adoption, retention, and revenue growth.

You will navigate complex issues, manage a busy book of business, and drive value across multiple stakeholders to maximize renewals and cross-sell opportunities.