Strategic Enterprise Account Manager — Growth & Retention

Rippling (Netherlands); Chicago (IL); Hybrid; USD 210,000 - 220,000; Full time

Benefits offered by this job

Equity

Hybrid work model

Competitive salary + commissions

Job summary

Rippling is seeking a growth-minded Account Manager to own strategic relationships with a portfolio of customers in a hybrid-remote US-based role. You will guide customers through adopting Rippling’s back‑office HR products, navigate complex issues, and drive adoption, retention, and revenue growth across your book.

You will proactively manage lifecycle events, coordinate with stakeholders, and execute a solutions-based selling approach.

Qualifications

• 4+ years of SaaS account management, sales, or quota-carrying customer success.
• Proven track record of meeting/exceeding quota via product sales & upgrades.
• Strong communicator with ability to build trust across diverse teams.

Responsibilities

• Own relationships with customers to maximize Rippling HR products usage.
• Lead initiatives to drive adoption, retention, and revenue growth in your book.
• Conduct discovery and demos, manage a structured sales process.
• Develop account plans with Technical Account Manager and cross-functional teams.
• Build pipeline for cross-sales, upgrades, and renewals to quarterly targets.

Skills

SaaS sales

Quota carrying

Account management

Renewals

Customer relationships

Communication

Organization

Integrity

PEO/HCM exp

Job description

Rippling is seeking a growth-minded Account Manager to own strategic relationships with a portfolio of customers in a hybrid-remote US-based role. You will guide customers through adopting Rippling’s back‑office HR products, navigate complex issues, and drive adoption, retention, and revenue growth across your book.

You will proactively manage lifecycle events, coordinate with stakeholders, and execute a solutions-based selling approach.