Strategic SaaS Account Manager – Growth & Retention

Rippling (Netherlands); San Francisco (CA); Hybrid; USD 198,000 - 242,000; Full time

Benefits offered by this job

Equity

Commission plan

Job summary

Rippling is seeking a self-driven Account Manager to own relationships with our HR and workforce management customers in a hybrid-remote role based in the United States. You will drive adoption, retention and revenue growth by guiding customers through Rippling’s back-office products, coordinating with cross-functional teams, and leading renewal discussions.

You will manage a book of strategic accounts, conduct executive reviews, and build long-term plans that align with customer goals and

Qualifications

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and close deals.
• Demonstrated ability to run a structured sales process and manage multi-year renewals.

Responsibilities

• Ensure customers in the HR Services channel realize value and expand across the platform.
• Proactively engage customers at key lifecycle events (go-live, renewals, business reviews).
• Lead initiatives to meet objectives for adoption, retention, and revenue growth.
• Consult with clients to understand HR, IT, Finance, and global workforce needs using a solutions-based approach.
• Build relationships with multiple stakeholders through remote meetings to navigate the sales process.
• Negotiate and coordinate procurement and contract execution.
• Develop a pipeline of cross-sales, product upgrades, and renewals to meet quarterly targets.
• Collaborate with Technical Account Managers and cross-functional teams to ensure customer success.

Skills

SaaS account management

Quota attainment

Executive relationship

Sales discovery

Job description

Rippling is seeking a self-driven Account Manager to own relationships with our HR and workforce management customers in a hybrid-remote role based in the United States. You will drive adoption, retention and revenue growth by guiding customers through Rippling’s back-office products, coordinating with cross-functional teams, and leading renewal discussions.

You will manage a book of strategic accounts, conduct executive reviews, and build long-term plans that align with customer goals and