Growth & Retention Account Manager — HR Services

Rippling (Netherlands); New York (NY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Rippling seeks a self-driven Account Manager to own customer relationships in a hybrid US-based sales team. You will guide customers to optimize Rippling’s HR, IT, and Finance products, driving adoption, retention, and revenue growth.

You will manage a renewal and expansion pipeline and partner with cross-functional teams to influence the roadmap. The role emphasizes proactive engagement, consultative selling, and strong relationship-building with stakeholders, with compensation consisting of

Qualifications

• 2+ years of SaaS account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via product sales.
• Strong drive to win and close deals.
• Experience in consultative discovery and demos.
• Proven ability to build and maintain long-term relationships.

Responsibilities

• Ensure customers in the HR Services channel realize value and expand across the platform.
• Proactively engage customers at key lifecycle events (go-live, renewal, business reviews).
• Consult with clients on HR, IT, Finance, and global workforce needs using a solutions-based approach.
• Navigate a strategic sales process with internal/external stakeholders via remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of relationship management.
• Build and manage a pipeline of cross-sales, product upgrades, and renewals to monthly targets.
• Develop knowledge of Rippling products through adoption playbooks and prospecting.
• Partner with product, support, and customer operations to ensure success and long-term commitments.
• Take an entrepreneurial approach to tailor adoption strategies per customer.

Skills

SaaS experience

Quota-carrying sales

Account management

Customer success

Consultative selling

Job description

Rippling seeks a self-driven Account Manager to own customer relationships in a hybrid US-based sales team. You will guide customers to optimize Rippling’s HR, IT, and Finance products, driving adoption, retention, and revenue growth.

You will manage a renewal and expansion pipeline and partner with cross-functional teams to influence the roadmap. The role emphasizes proactive engagement, consultative selling, and strong relationship-building with stakeholders, with compensation consisting of